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DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.

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Contact Center Workplaces Are in the Midst of a Renaissance

DMG Consulting

Figure 1: Workforce Optimization/Workforce Engagement Management Suite. Source: DMG Consulting, December 2021. Interaction analytics is automating trend discovery as well as improving agent compliance and reducing fraud. The post Contact Center Workplaces Are in the Midst of a Renaissance appeared first on DMG Consulting.