At home agents, Cloud contact, Personalization and Quality management

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At home agents

Cloud contact

Personalization

Quality management

Pandemic Proves the Flexibility of CCaaS Solutions

DMG Consulting

APRIL 20, 2020

Having managed call and contact centers through a couple of wars, many natural disasters and an epidemic, I have witnessed front-line staff becoming free psychological counselors, as customers are prone to share their thoughts and experiences when they reach out to address a business issue. Hope you can join me.

Contact Center

Contact Center Government Cloud contact Quality management

Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

JUNE 6, 2019

Despite growing adoption , many contact center leaders still are moving forward cautiously as they work through risk versus benefit of the cloud. The panel addressed these three key benefits of cloud contact centers, all of which directly and positively affect CX: Security.

Contact Center

Contact Center Technology Interactive Voice Response Gamification

Customer Contact Central

Pandemic Proves the Flexibility of CCaaS Solutions

Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

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