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Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

VocalCom

Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels. Vocalcom further consolidated all legacy systems such as CRM into a single front-end application using Vocalcom script building capabilities.

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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). call center is that HR methods adapt too.