Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution
VocalCom
APRIL 14, 2020
Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels. Vocalcom further consolidated all legacy systems such as CRM into a single front-end application using Vocalcom script building capabilities.
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