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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

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Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

VocalCom

Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels. Vocalcom further consolidated all legacy systems such as CRM into a single front-end application using Vocalcom script building capabilities.