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The Future of Remote Agent Call Centers

Outsource Consultants

NOVEMBER 29, 2021

This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Your HQ or “hub” feeds the decentralized “spokes” of your at-home agents, with in-person visits typically narrowed around ongoing training or remedial supervision for under-performing team members.

Call Center 128
Call Center At home agents Brand ambassadors outsourcing 128
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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

Brand ambassadors 62
Brand ambassadors Contact Center contact center workforce contact center solutions 62
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