At home agents Blog Customer Experience Quality management 
Aspect
SEPTEMBER 21, 2018
Not everyone makes the perfect work at home agent. Define the Home Office. Your agent’s ability to work from home will define the success of your program, and will have a direct impact on the customer experience delivered. Define strategies to support the launch or new work at home agents.
NICE inContact
APRIL 13, 2016
Luckily, there are countless solutions available to contact center managers today to help improve productivity, performance and overall customer experience. Are your agents prepared to answer customers’ questions? There is no better way to manage your agents’ schedules then with this efficient and effective system.
Expert insights. Personalized for you.
78 
Let's personalize your content