Outsource Consultants

OCTOBER 4, 2021

If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it.

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Outsource Consultants

AUGUST 3, 2020

In short, traveling customers will have even more *cough* baggage *cough* to handle than before. . Despite the travel industry grinding to a halt in the last few months, consumers are unwilling to accept subpar customer experiences. Luckily, at-home agents love the flexibility and convenience of working from home.

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Outsource Consultants

FEBRUARY 22, 2021

So why not just trust your call center to select their top-performing agents and wait for newly-minted supervisors to transform your customer experience? And the best call centers are already building supervisory best practices around specific soft skills: Trustworthiness. Generosity. They should.

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NICE inContact

NOVEMBER 8, 2018

.” In other words, because they have their contact center in the cloud, they can recruit at home agents and they aren’t limited to recruiting locally – the entire country is their oyster. Outsource – Plenty of companies outsource part of their volume during the holidays. Are you ready?

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