Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3
Taylor Reach Group
JUNE 20, 2017
Integrated Strategy for Chat, Voice and Other Channels. Dedicated Chat Agents vs. Blended Agents. Endless Agent Options. Wait-Time on the Phone vs. Chat. Regardless of how many they have open, they can really only chat one at a time. Wait-Time on the Phone Vs. Chat.
62 
Let's personalize your content