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How to Create a Great Customer Perception Survey

Fonolo

These are the questions that you most commonly think of in a customer satisfaction survey. They’ve become an industry standard, which helps because customers know how to answer them quickly. ” Customer Satisfaction : “How satisfied were you with your experience?” After customer sales calls.

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The anatomy of an effortless customer interaction

Tethr

And how can you turn customer effort into effortless customer loyalty in every interaction? We’ll teach you that and more in “The Anatomy of an effortless service customer interaction.” ” THE BIG TAKEAWAYS: One customer interaction can undermine an entire customer experience.