Article Blog Contact Center Front-line service 
bold360 Blog
MARCH 16, 2020
Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. You can also utilize messaging services like WhatsApp to expand your customer reach outside the physical store. A final important area of focus is enabling self-service capabilities.
Connecting the Dots
APRIL 21, 2017
One of the things that I read in The Washington Post was an interesting article about how local retailers here in the Washington D.C. But whenever I call a contact center now, I dread it. Well, one of the most important things that can happen in many contacts centers, particularly if you have a problem, is follow through.
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