Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
One of the things that I read in The Washington Post was an interesting article about how local retailers here in the Washington D.C. The cable companies were not in telephone service, were not in security, were not in wireless service. When people call a call center, what they are really looking for is a relationship.
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