Article Average Handle Time Inbound sales Technical Support 
NobelBiz
JANUARY 16, 2024
Technical support campaigns require expertise in troubleshooting and resolving various issues. By staying up-to-date, providing clear explanations, and listening to customers, businesses can efficiently resolve technical problems and maintain customer satisfaction.
JustCall
JANUARY 18, 2023
To manage these calls, it is essential to listen to the customer’s needs and preferences, provide information about the product or service, and try to close the sale. Technical support calls: These are calls from customers experiencing issues with a product or service. Inbound Calling. More concerned with sales.
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