Step 3 of 5: AI Self-Service Without Compromise – AI Without Data is Like a Race Car Without Fuel
SmartAction
MAY 6, 2019
Your live agents require access to customer data for the purposes of reading and recording data to support their linear processes. The more pieces of information that are provided to virtual customer assistant, the better! Integration to customers’ personal information is table-stakes for a good CX.
Let's personalize your content