The ultimate guide to the omnichannel contact center software
Hodusoft
NOVEMBER 17, 2021
Customer care executives should be able to give them the service they anticipate. In a multichannel center, client commerce may start via dispatch. Because the platform is multichannel and not omnichannel, the new agent has no access to or knowledge of any previous relations. Omnichannel vs Multichannel Contact Centers.
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