APIs contact center workforce Quality management Technology 
Aspect
JULY 15, 2020
A more solid solution in this time of uncertainty is to create a contact center working environment that is agile enough to adapt quickly to changing conditions and not miss a beat. Contact center employe r s need to have the technology tools to make employees fully mobile. Many others, especially in AQM .
Playvox
NOVEMBER 18, 2021
Those with cloud contact center solutions were able to make the transition quickly. In contrast, contact centers with older, on-premises technology often struggled, and as a result, many organizations fast-tracked their implementation of cloud solutions. Below are five major benefits offered by cloud technology.
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UJET
JULY 7, 2020
Cloud-based customer service platforms have significantly helped companies rapidly transition their workforce without compromising the reliability to serve their customers. Other support tools, like workforce management and quality management, are following as well. The segmentation of tools leads to silos.
UJET
JULY 7, 2020
Cloud-based customer service platforms have significantly helped companies rapidly transition their workforce without compromising the reliability to serve their customers. Other support tools, like workforce management and quality management, are following as well. The segmentation of tools leads to silos.
Hodusoft
NOVEMBER 29, 2022
Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. That transformed call centers into contact centers. It provides simple interfaces for non-technical users. It also lacks some integrations and inbuilt reporting.
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