APIs Contact center software Metrics Morale 
NobelBiz
FEBRUARY 22, 2023
Contact centers require more than just assigning an agent to each phone; attrition also plays a role in determining how many agents are needed to service each client. The name of this metric and Key Performance Indicator is the Call Center Shrinkage. Another approach to keep them competitive is to provide incentives.
Balto
NOVEMBER 2, 2023
Tackling Operational Inefficiencies Operational inefficiencies can negatively impact your call center’s performance and customer satisfaction levels. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.
NobelBiz
OCTOBER 18, 2021
Contact centers require more than just assigning an agent to each phone; attrition also plays a role in determining how many agents are needed to service each client. The name of this metric and Key Performance Indicator is the Call Center Shrinkage. Another approach to keep them competitive is to provide incentives.
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