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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile. .

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Blair Pleasant , analyst and consultant about Unified Communications. The contact centre will support this by providing hints, tips, education and technical support. Contact Center and CX Research and Reports.