APIs Consulting First call resolution Outbound sales 
Pointillist
JULY 25, 2018
Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Operational Metrics: First Call Resolution (FCR). Call Support Center. Outbound Sales Call. Customer Effort Score(CES). Financial Metrics: Revenue Growth.
Pointillist
JULY 25, 2018
Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.
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