APIs Cloud contact Engineering SaaS 
Babelforce
DECEMBER 9, 2021
In this post: What is SaaS? What sets SaaS apart? How does SaaS add value to CX? CX strategies that SaaS makes possible. What is SaaS? SaaS stands for Software as a Service. It’s a cloud-based service that enables users to access internet applications via a web browser. Software as a service (SaaS).
Fonolo
FEBRUARY 27, 2018
After all, the cloud trend was already established back then. And it’s really just part of a larger trend where all enterprise software has been moving to cloud architecture and SaaS pricing.). You shouldn’t think of it as an engineering diagram, but more a mental model to illustrate the “big picture”.
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Fonolo
NOVEMBER 21, 2018
Twilio Flex was officially released prompting VP Al Cook to say , “Current approaches to cloud contact centers typically don’t offer the level of customization that these large organizations need … [unless] … you bludgeon a premises-based contact center into submission with enough time and professional services.” Roland Selmer.
Serenova
FEBRUARY 6, 2019
While a monolithic architecture better suits simple, lightweight technologies, contact centers clearly require a heavier lift and need an architecture that is adaptable. Microservices means a fundamental shift in how engineering teams approach software development. This enables quality, secure, scalable SaaS solutions.
NobelBiz
FEBRUARY 23, 2023
APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. Customers may incorporate cloud communication features into their work tools by utilizing on-demand communication platform (CPaaS) capabilities and APIs.
NobelBiz
JUNE 7, 2021
APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. Customers may incorporate cloud communication features into their work tools by utilizing on-demand communication platform (CPaaS) capabilities and APIs.
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