APIs Cloud contact Conference Interactive Voice Response 
aircall
SEPTEMBER 12, 2022
We put our customers first, so we make sure you have a clear view of your customer’s needs before the conversation even begins with drag-and-drop IVR and call routing based on skill set, language, and other custom criteria. 100+ Integrations and API access. Essential telephony features including IVR, call recording, and click-to-dial.
JustCall
APRIL 5, 2023
Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Speech-enabled IVR – IVR technology allows customers to interact with an automated system with recorded messages to access information.
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Hodusoft
NOVEMBER 29, 2022
Using Genesys Cloud CX, contact center owners can effortlessly handle interactions and metrics and address problems quickly. The Five9 Intelligent Cloud Contact Center is a subscription model contact center software that’s loaded with a wide range of features, making it one of the best customer experience management platforms.
NobelBiz
APRIL 21, 2022
Call Control: CTI technology allows you to initiate another call while on the current one, conference it, or transfer it. CTI server: A communication system that includes a CTI API. Can the interactive voice response (IVR) improve the CTI?
JustCall
DECEMBER 23, 2022
Smart call routing – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. IVR with visual flow designer – Create and modify IVR system using the visual flow designer. Top Features of JustCall. per user per month.
JustCall
APRIL 5, 2023
Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Using Google Chat, your team can easily collaborate via text, build collaborative chat rooms, conduct web conferences, share documents, and deliver presentations.
JustCall
JULY 20, 2022
Voice and Call Management: Call Forwarding Call On Hold Call Routing Cloud PBX Phone Number Extensions Conference Calls Screen Sharing HD Video Conferencing Business Call Management Call Center Analytics. Nextiva Alternative #3: 8×8 – The Tool that Allows Global Companies to Save Big on Cloud Communications.
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