AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel.

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Cloud contact Chatbots Contact Center APIs 99

AWS Machine Learning

FEBRUARY 6, 2023

This is the first of a two-part series dedicated to the integration of Amazon Lex with the Talkdesk CX Cloud contact center. In this post, we describe a solution architecture that combines the powerful resources of Amazon Lex and Talkdesk CX Cloud for the voice channel. Talkdesk CX Cloud contact center – Talkdesk, Inc.

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Cloud contact Self service Contact Center Virtual Agent 70

Lumoa

JUNE 23, 2021

The denouement of Gartner’s latest Hype Cycle for AI shows how AI-powered contact center technologies such as natural language processing (NLP), chatbots, and machine learning (ML) have recently begun to lose their magnetism, ending up in the Trough of Disillusionment.

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Cloud contact Interactive Voice Response Contact Center Chatbots 83

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Integrate Tools.

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Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Integrate Tools.

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Contact Center Multichannel contact center solutions Cloud contact 98

JustCall

AUGUST 26, 2022

Cloud kitchens, offices, storage, meetings, and now cloud contact centers have come a long way. Omnichannel Contact Centers: Customers can reach out to an omnichannel contact center in multiple ways (for example, phone, email, live chat, and chatbot). Analyze Existing Customer Contact Channels.

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Contact Center Interactive Voice Response Contact center software Call Center 52

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. Start with a Cloud Contact Center Solution.

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Call Center Multichannel Contact Center contact center solutions 40