APIs Call flow CRM Virtual Agent 
3CLogic
AUGUST 18, 2020
Connectors can bridge the gap between on-premise infrastructures such as Cisco and Avaya and a CRM or Service Management Platform (ie ServiceNow or Microsoft Dynamics), with an easy-to-implement, cost-efficient CTI softphone connector. Hybrid Cloud. Total Cloud. Think configuration over code. to drive superior customer outcomes.
JustCall
APRIL 5, 2023
Automatic saving of customer details – Calls, texts, voicemails, etc. are automatically stored on the connected CRM, without the need for any manual intervention. Top Features of Avaya Robust Calling and Messaging: Avaya provides inbound and outbound local SMS and MMS messaging with a toll-free option.
JustCall
MARCH 23, 2023
Call recording – Monitor agents for training and feedback by playing back call recordings. Auto save customer details to a CRM – All communications, whether calls, texts, or voicemails, are automatically stored in the connected CRM.
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