Identify objections in customer conversations using Amazon Comprehend to enhance customer experience without ML expertise
AWS Machine Learning
APRIL 24, 2023
In the global retail industry, pre- and post-sales support are both important aspects of customer care. Numerous methods, including email, live chat, bots, and phone calls, are used to provide customer assistance. The steps for the feedback workflow are as follows: The client side sends the user feedback by calling API Gateway.
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