APIs, Big data, Call Center and Quality management

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APIs

Big data

Call Center

Quality management

Cloud-Based ACDs and Dialers Come of Age

DMG Consulting

DECEMBER 10, 2018

It’s undeniable that contact center platform vendors are having a highly positive disruptive impact on the pace of innovation in the CBCCI sector. The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS).

Contact Center

Contact Center contact center solutions CRM Enterprise

CREATING CREDIT UNION MEMBERS FOR LIFE

Enghouse Interactive

JULY 10, 2018

The platform’s lack of interoperability with Avaya IP Office, the telephony platform used across the credit union, forced the contact center onto a completely separate phone system, isolating support and collections personnel on an island, away from the rest of the organization.

Self service

Self service CRM Contact Center Analytics

Customer Contact Central

Cloud-Based ACDs and Dialers Come of Age

CREATING CREDIT UNION MEMBERS FOR LIFE

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