APIs Benchmark First call resolution Upselling 
Pointillist
JULY 25, 2018
What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Operational Metrics: First Call Resolution (FCR). Upsell and Cross-sell Revenue Growth. and delivers meaningful ROI. Churn Rate.
Pointillist
JULY 25, 2018
What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. and delivers meaningful ROI.
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