Remove Answering services Remove Chief Customer Officer Remove Government Remove Personalization
article thumbnail

20 Business Leaders Share How Call Centers Can Address Increased Customer Vulnerability

Callminer

The pandemic has made it difficult for customers to establish contact with many businesses and government departments…”. Often, the only way a customer can contact an organization is through the contact center. Despite the pandemic, customers have retained the expectation that if they call you, you’ll be there for them.