Answering services Banking Employee engagement Personalization 
Call Experts
DECEMBER 18, 2019
Customers seeking simple search requests such as store locations and hours can benefit and quickly get answers. While those seeking more personalized requests, like bank balance information or outage patterns of electric service, are offered more privacy without the need to speak to a person. FCC blocks Robo-Calls.
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SEPTEMBER 1, 2022
The IVR will connect the caller with the correct person or department, depending on their responses. Unlike a live answering service, an automated phone answering system can route calls to the correct person without speaking to a human. How Is An Automated Phone Answer System Scalable?
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