Analytics Interactive Voice Response Omni-channel support Self service 
DMG Consulting
FEBRUARY 5, 2020
IVA, bots, RPA, AQM, self-service, WFM, etc.) Do you plan or are you engaged in a digital transformation that includes digital and social media channels? Digital Transformation and Omni-Channel Support. Do you plan to implement any automation solutions (e.g., in the next couple of years? Final Thoughts.
InGenius
JANUARY 31, 2020
To meet customer expectations, modern businesses are now adopting live engagement tools that help improve service through real-time communication. Contextualized omni-channel support. Omni-channel support enables businesses to seamlessly connect with their customers and provide consistent service across all channels.
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