Analytics Inbound sales Industry Multi-channel support 
ProProfs Blog
JULY 29, 2020
Well-trained agents are up-to-date on industry changes, have expanded skills-sets, and treat customers with utmost empathy. While one agent might be great with inbound sales, the other might have technical expertise for resolving complex issues. While some customers are analytical, others tend to be more expressive.
Global Response
FEBRUARY 13, 2022
May be either inbound or outbound , or both. Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. However, a call center’s primary goal is to provide exceptional telephone support. Looking for field support or store support?
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