Hodusoft

OCTOBER 19, 2023

This will help in efficient allocation and utilization of resources including the agents, preventing understaffing during peak call times and overstaffing during quieter periods. Real-Time Monitoring : With the help of real-time monitoring tools, customer wait times can be minimized greatly.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. If you’re ready to better leverage your data to improve agent performance , it’s time to take a look at some important call center metrics that you might be overlooking.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Global Response

JULY 17, 2023

This pay-as-you-go model allows you to quickly get up and running, while also providing an optimal model for efficient resource utilization. That is: if you’re using something, you pay for it; and if not, you don’t. This greatly increases your ability to offer remote work, work with distributed call center teams, and create a more strategic team.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

Pointillist

OCTOBER 22, 2018

Use AI-based Text Analytics to Analyze Customer Feedback. The traditional rules-based approaches that are currently used by text analytics platforms are not very efficient, as they require considerable time and skilled resources to use. Speech Analytics with Auditory Cues.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40