Analytics, Customer emotions, Quality management and Webinar

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Analytics

Customer emotions

Quality management

Webinar

The importance of emotional intelligence in the contact centre

Enghouse Interactive

APRIL 30, 2021

How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff? The answer is to focus on emotional intelligence, as a recent Call Centre Helper webinar, sponsored by Enghouse Interactive outlined. Overcoming the barriers to EI.

Analytics

Analytics Customer emotions Employee engagement Chatbots

Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

JUNE 18, 2018

Workforce optimization solutions play a key role in helping you transform your customer engagement initiatives, improve the productivity of customer support personnel, and comply with ever-increasing regulations. There are two types of Speech Analytics applications.

Quality management

Quality management Analytics Coaching Contact Center

Customer Contact Central

The importance of emotional intelligence in the contact centre

Three Ways to Get More Value from Your Workforce Optimization Platform

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