Call Center Metrics: Examples, Tips & Best Practices
Callminer
NOVEMBER 25, 2019
“The rate of calls made out per agent, campaign and team is a great way to measure the strength of outbound sales calling, and whether an agent and team is on track. ” – 4 call center metrics for outbound sales success , Noojee; Twitter: @noojeetel. Incorporate cross-channel analytics into your approach.
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