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Contact Center 101: A Comprehensive Guide

JustCall

IVR Contact Center You may know of IVR if you have placed a call to Amazon or other major eCommerce companies. This technology helps customers listen to a help/support menu and select their concerns using either voice or button-press responses. If not, a cloud-based contact center would be the best option.

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How to Calculate Your Total In-House Contact Center Costs

TLC Associates

According to commercial real estate services firm JLL, the average price of office spaces across 53 major metropolitan areas is now $32.39 Outsourced centers are built to use efficiently use resources and share the cost of rent to lower overhead amongst clients. Contact Center Software (50 agents and 1 manager).