Analytics Complaint resolution Personalization Scripts 
Balto
JUNE 20, 2023
And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. It can also automate processes and improve personalization. How Does Conversational AI Work?
JivoChat
JUNE 9, 2021
There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Chatbots free up customer support staff to work more directly with consumers and provide more personalized services. A rules-based chatbot is programmed to interact with end-users using “if/then logic.”
Expert insights. Personalized for you.
52 
Let's personalize your content