NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

NobelBiz

FEBRUARY 22, 2023

So it is necessary to monitor and watch this indicator while implementing a positive culture within your contact center. Knowledge base An effective knowledge management platform provides remote agents with rapid access to client replies. Remote Management Work-life balance is critical, especially for individuals who work from home.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

So it is necessary to monitor and watch this indicator while implementing a positive culture within your contact center. Knowledge base An effective knowledge management platform provides remote agents with rapid access to client replies. Remote Management Work-life balance is critical, especially for individuals who work from home.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM).

Gamification 52

Gamification Analytics Employee engagement Quality management 52

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Autodialer – A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received. 5 stars.

voip 52

voip Interactive Voice Response APIs Contact Center 52

NobelBiz

MARCH 23, 2022

What analytics do you offer? Get to know your contact center agents, managers, supervisors and implementation teams’ needs You don’t want to sign up for a contact center solution simply because of the claim it will improve your contact center KPIs. Learn every about Managing CCaaS Expectations vs Reality.

contact center solutions 52

contact center solutions Contact Center voip call center software 52