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How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

AUGUST 18, 2020

Whether an enterprise is simply in need of basic functionality or is ready to take the leap to a fully hosted cloud contact center platform, here are a few deployment options to consider: Connector. Total Cloud. Recent research would suggest moving to a cloud contact center is not a question of if, but when.

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6 Key Trends Shaping Social Customer Service

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. Analytics may also be used to measure average agent response times on individual channels, allowing your company to determine if faster response times are necessary. Greater peer influence.

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