Are Automation and AI the Same Thing in the Contact Center?
CCNG
APRIL 12, 2024
Where AI can help your self-service option is by learning from customer inquiries as you go. These are great analytics tools that help you understand the intent of your customer and more. This leads to generative or conversational AI solutions that offer the best in self-service like Five9, Poly.ai, and others.
Let's personalize your content