Are Automation and AI the Same Thing in the Contact Center?
CCNG
APRIL 12, 2024
Implementation takes time, and change is difficult to manage. We understand that integrating a new solution, whether that is AI, a point solution, an IVR, or anything else, is not an easy process. Automation has been a part of the contact center for decades, even pre-internet times. or Call Journey is a good first step.
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