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Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

Cisco - Contact Center

Customer Journey Analyzer, our cloud-based advanced analytics reporting solution is now available for trial to all our on-premises contact center customers. AI-based Voicea call transcript and summary are also available for trials to improve agent productivity, call wrap-up and accuracy of action items.

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Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud

Cisco - Contact Center

This uniquely enables our customers to create better agent and customer experiences by taking advantage of technologies like artificial intelligence, machine learning, natural language processing, cloud data analytics, and more while leveraging their on-premises contact center investments.