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Call Center Statistics You Should Know

Callminer

When dedicated call center agents are focused exclusively on handling calls, there’s often an improvement in important call center metrics like first call resolution. Call Center Workforce Statistics. Cloud contact centers may be more reliable. Sales Pursuits.

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Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

Cisco - Contact Center

Customer Journey Analyzer, our cloud-based advanced analytics reporting solution is now available for trial to all our on-premises contact center customers. AI-based Voicea call transcript and summary are also available for trials to improve agent productivity, call wrap-up and accuracy of action items. Learn More.

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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Social Media: Social media has fundamentally disrupted the call center. Speech Analytics: Speech analytics measure how a caller feels by analyzing the tone, speed, and loudness of their voice. Destress After an Unpleasant Call. Call Center Quality. Is Your Call Center Workforce Management Optimized?

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Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud

Cisco - Contact Center

This uniquely enables our customers to create better agent and customer experiences by taking advantage of technologies like artificial intelligence, machine learning, natural language processing, cloud data analytics, and more while leveraging their on-premises contact center investments. Mindfulness minimizes risk and disruption.