Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5
Cisco - Contact Center
FEBRUARY 18, 2020
Customer Journey Analyzer, our cloud-based advanced analytics reporting solution is now available for trial to all our on-premises contact center customers. AI-based Voicea call transcript and summary are also available for trials to improve agent productivity, call wrap-up and accuracy of action items. Learn More.
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