Leadership that Engages in Contact Centers: Top Experts Reveal Secrets
CX Global Media
JULY 11, 2019
From authoring and leading a Customer Experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. EXPERT SESSION – Critical Questions to Address to Avoid Speech Analytics Failure. To engage and inspire your agents, you must lead morale.
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