Analytics call center professionals Gamification Groups 
JustCall
APRIL 12, 2023
Managing Agents and Teams Virtual call center employees must be categorized into different groups to ensure an increase in productivity. For instance, you could customer support professionals into groups of four, and allocate a skilled manager for each group.
Fonolo
JUNE 17, 2015
Use incentives and gamification. Small group training sessions & discussions. Use speech analytics to identify training needs. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! Use incentives and gamification. Incorporate storytelling.
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