22 Customer Service Experts Reveal How Call Center Reps Should Address Complaints About Bad Customer Service
Callminer
JULY 30, 2020
Eureka Alert provides real-time insights while calls are still in progress, helping agents to de-escalate emerging issues to proactively prevent formal complaints. Call center representatives should come from a place of wanting to help, and they should make that evident to customers…”. Shem is the CMO at Tankarium.
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