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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

We know that traditional approaches like multi-day workshops don’t build skills efficiently. This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. Kate Nasser The People Skills Coach™ & Author of Leading Morale.

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15 Powerful Call Center Training Methods

Fonolo

Use speech analytics to identify training needs. What is call center training? Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Call Center Training Best Practice.