Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. One common mistake I see from call centers that I have consulted with over the last year is…”. Janeen Ansell. Tele_Direct. csITsupport.

call center software 210

call center software Call Center Contact Center Analytics 210

Serenova

JANUARY 7, 2020

Today, that solution unifies everything from customer engagement to quality management to analytics. Customers who need accelerated support turnaround, anywhere/anytime access and more customized technical consulting have a choice of tiered support plans that match their needs. Serenova’s roots are in the contact center.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

Talkdesk

NOVEMBER 25, 2020

This includes fully integrated agent desktop, mobile agent, workforce management, quality management and call recording. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101