CSM Magazine

JULY 28, 2022

Working with large data sets (Big Data) is primarily used for HR analytics. Assess Team is an easy-to-use tool for getting clear and constructive feedback. It includes unique capabilities such as payroll and tax return processing, compensation management, performance management, time management, analytics, etc.;

Management 59

Management Gamification Analytics Enterprise 59

NobelBiz

MAY 10, 2022

Time management Much of your agents’ time is wasted on simple, repetitive activities, such as searching for client information across several platforms, repeating the same answer to the same query, etc. Leveraging call center analytics Contact centers have a significant quantity of data on their clients in the age of big data.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

AWS Machine Learning

APRIL 18, 2023

Indeed, this approach combines continuous monitoring, predictive analytics, and just-in-time action. In this concept, Amazon Monitron doesn’t become yet another tool technicians have to monitor, but another data source with insights provided in the single view they are already used to.

Management 66

Management Analytics Enterprise Accountability 66