Analytics Big data Contact center software Multichannel 
VocalCom
AUGUST 26, 2019
Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. Here are five essential big data sources to look at—and how you can use them to create exceptional customer experiences.
VocalCom
MAY 21, 2018
Big data can be used in many ways to provide proactive service. For example, it may reveal weak points in the contact center such as long average handling times or low rates of first contact resolution. In addition, big data can help brands understand their customers’ habits, such as buying preferences.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
VocalCom
MARCH 11, 2019
When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Customer sales data and contact center KPIs such as the Net Promoter Score may provide valuable information, but such numbers reveal little about your customers’ feelings and expectations.
VocalCom
JULY 30, 2018
In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. Analyzing all data meticulously is essential to having a global view of your customers’ needs. Be sure to consider all kinds of data you have collected.
NobelBiz
MARCH 29, 2022
It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.
Expert insights. Personalized for you.
48 
Let's personalize your content