Contact Center Software Trends for 2020 – Helping Contact Centers Serve Customers Better
Hodusoft
NOVEMBER 13, 2019
The face to face experience Social media integration is fine in contact center solutions but for agents and customers to view each other during a talk is much better. WebRTC is what makes face to face video chat and conference possible. It gains more ground in 2010, especially in helping with big data analysis.
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