Contact Center Software Trends for 2020 – Helping Contact Centers Serve Customers Better
Hodusoft
NOVEMBER 13, 2019
It gains more ground in 2010, especially in helping with big data analysis. Natural language processing leads to ease of use for customers who access chatbots or IVRs. It plays a key role in agent and customer side operations as well as in analytics. They can guide agents during ongoing calls for better resolution.
40 
Let's personalize your content